Chiasma is focused on improving the lives of patients who face challenges associated with their existing treatments for rare and serious chronic diseases. Employing its Transient Permeability Enhancer (TPE®) technology platform, Chiasma seeks to develop oral medications that are currently available only as injections. In July 2019, the Company reported positive top-line data from its completed Phase 3 clinical trial of its octreotide capsules product candidate, conditionally trade named MYCAPSSA, for the maintenance therapy of adult patients with acromegaly. In January 2020, the FDA accepted for review the resubmission of Chiasma’s New Drug Application seeking marketing approval for MYCAPSSA in the United States and assigned PDUFA action date of June 26, 2020. The Company is also currently conducting a Phase 3 multinational clinical study designed for EMA commercial approval.  Chiasma is headquartered in Needham, MA with a wholly owned Israeli subsidiary. 

The successful candidate in this role will directly manage/lead the Chiasma Access and Patient Support (CAPS) team. They will support the launch of Chiasma’s novel therapy MYCAPSSA and recruit, train, and lead the team that will provide comprehensive support to patients, provider, and field teams.


  • Provide input on the development and execution of strategic geographical and tactical plans for the Patient Services Case Management (CAPS) team in support of customer needs

  • Maximize operational efficiency using defined metrics (specifics TBD), continuously improving operational performance while optimizing both internal and external service partner measures

  • Provide input on the development of appropriate metrics and processes for monitoring and analyzing data from our internal systems as well as vendor partners

  • Drive successful execution of Standard Operating Procedures (SOPS) for CAPS team and ensure adherence and compliance to all processes and programs

  • Recruit, hire, and train a team of CAPS case managers

  • Coach, mentor and develop direct reports

  • Effectively work with cross functional teams across the organization to meet common business goals

  • Ensure field teams are appropriately educated and work collaboratively with the patient support model, patient programs and resources available for HCPS, patients and caregivers. Collaborate with Legal and Compliance stakeholders to ensure compliant development and execution of patient services

  • Ensure internal and external stakeholder satisfaction of US Patient Services and reimbursement services through regular communication, satisfaction surveys and execution of both internal and external key performance indicator


  • Bachelor's degree required

  • Ability to travel up to 20%

  • 10+ years of experience in the pharmaceutical/biotech industry

  • 3+ yrs previous leadership experience managing a team in a patient services and/or similar role

  • Launch experience in a specialty market is a must (preferably in rare disease)

  • 3+ Payer/reimbursement experience is a must, including but not limited to: Medicare (especially Medicare Part D), Medicaid, Tricare, and commercial plans.

  • 3+ years managing/evaluating data & analytics, reporting functions with a proven track record of success in execution KPI’s 

  • Prior launch experience building a team

  • Ability to effectively lead and influence a team (Preferred)

  • Outstanding interpersonal skills, including building a strong working relationship and managing and resolving conflict (Preferred)

  • Strong analytical skills to evaluate trends and identify opportunities for program improvements (Preferred)

  • Superb communication skills, oral and written, including presentation skills (Preferred)

  • Strong organizational skills (Preferred)

  • Ideal candidate will be high energy and comfortable working in a small, growing organization (Preferred)

Chiasma Inc. (the "Company") is an equal opportunity employer.  All qualified applicants will be considered without regard to age, race, color, sex, religion/creed, national origin, marital status, ancestry, citizenship, military, reservist or veteran status, pregnancy, sexual orientation or preference, gender identity, gender expression, physical or mental disability, genetic predisposition or carrier status, or any other category protected under applicable federal, state or local law.  Consistent with its obligations under applicable law, the Company will make reasonable accommodations for qualified individuals with disabilities.  If you require an accommodation in the application process, please contact a member of the Company’s Human Resources department.